Freshly roasted products such as Coffee Beans and Gift Box have a taste period, except for items that do not match the order and are seriously defective, we will not accept returns.
If you have the above situation, please take a photo as soon as possible to save the certificate and notify the customer service mailbox info@hwcroasters.com
We will conduct product defect or damage identification, and replace you with a new product as soon as possible.
Provide information such as "order number; name; contact number; reason for return and exchange" to facilitate follow-up operations.
After the customer service responds, please return the complete package and contents (main products, bags, gifts, order details, invoices), please confirm that there are no omissions in order to process the refund for you.