HWC Roasters -
Shopping Tips

【Buyer Notice】Shopping Tips

1. How to order (online credit card/online remittance/cash on delivery)

Online shopping mall order: select the product you want to buy>>Add to shopping cart>>Online payment purchase
Monday to Friday 10:00-17:00
Email order: info@hwcroasters.com
Line ID order: @hwcroasters
Store purchase: Please refer to the store information


2. Payment method

In Taiwan, you can choose payment methods such as cash on delivery, online credit card payment, or bank transfer.
For non-Taiwan regions, please contact online customer service/EMAIL to info@hwcroasters.com to assist in ordering. The payment method is online credit card payment.
If you choose online credit card payment or bank transfer and other payment, the order will be automatically cancelled if the payment is not completed within three working days.


3. Shipping Fee

Each order in Taiwan values more than 1000 yuan (excluding coupons and discounts). Free

Under 1000 yuan plus shipping fee: Taiwan 120 yuan

Orders outside Taiwan buy more than 3000 yuan (excluding coupons and discounts) for free.

Under 3000 yuan plus shipping fee: outside Taiwan 150 yuan

Overseas shipping service, contact online shipping service: EMAIL to info@hwcroasters.com"


4. Shipping method

All orders are sent by "Kerry TJ Logistics Company Limited"

Orders completed before 1:00 p.m. daily (if orders are completed after 1:00 p.m. daily will be considered orders the next day), computer time is the standard.

Items will be shipped within 3 (excluding weekends, holidays, rainy days).

In addition, if there are special promotions, due to a large number of orders, the delivery date will be changed to 3-5 days (excluding weekends, holidays, and Lunar New Year).

5. Order check

 Please go to "Order Records" under "Members" and click "Order Number" to check the processing status of your order.

Please email info@hwcroasters.com if you don't receive the item after the deadline

In order for the goods to arrive, please fill in the correct delivery address and contact phone number.

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